You can use our rate request form here, or email our producer, Grace, directly at grace@defactosound.com

To provide an accurate quote, we’ll need some materials to reference—rough cuts, boards, treatments, or scripts are all helpful starting points.

Here’s what to expect:

1. 1. 1. 1. Initial Contact: We may set up a meeting to learn more about the project (and we love meeting new people!)
         2. Creative Discussion: Together, we’ll align on the creative vision and expectations.
         3. Internal Review: Our team will discuss the timeline and budget.
         4. Getting Started: Once we’re aligned on the details, we’re ready to begin.

Reach out to Grace at grace@defactosound.com, and we’ll guide you through the rest!

To get started, all we need is:

• • A downloadable reference picture.
  • A matching AAF or OMF file.

You can find detailed export instructions here.

Creative Notes are always welcome to help us focus on your vision. Share them via:

• • Video message or voice memo.
  • Email.
  • A Frame.io link with time-stamped comments.

For questions or to send your materials, email Grace at grace@defactosound.com

We use Frame.io for our review process. When your project is ready, you’ll receive a link to leave timestamped comments for any adjustments.

If you prefer face-to-face communication, we’re happy to set up a meeting with our Creative Director and Producer to talk through your thoughts. Based on your project’s scope, we’ll complete multiple review rounds to ensure everything matches your vision.

Final Delivery:

Once approved, we’ll deliver the mix and splits in a tidy zip folder. This typically includes:

Mixes: Web standard levels and broadcast levels.
Splits: Mix-minus voiceover, music & effects, voiceover, dialogue, sound effects, and music.

Additional deliverables can be provided upon request.

For more details, email Grace at grace@defactosound.com

The timeline depends on your project’s needs and priorities, and we work with you to find the right balance.

We operate using the Scrum method, prioritizing projects based on urgency:

Tight Deadlines: We regularly handle same-day or next-day turnarounds. About half of our projects are received and completed within 24 hours.
Flexible Timelines: For projects with more time, we can accommodate tighter budgets by integrating them into our schedule more efficiently.

Key Points:

• • In 15 years of operation, we’ve never missed a deadline—and we never will.
  • Timelines are part of the negotiation process. Like most things, it’s a balance between good, fast, and budget-friendly.
  • We always deliver when and how you need it, tailoring the process to your timeline.

For questions or scheduling, email Grace at grace@defactosound.com

Pricing depends on the scope, timeline, and specific needs of your project. We offer flexibility and transparency to ensure you receive the best value.

During the negotiation process, pricing is determined by balancing quality, speed, and budget. Whether it’s a same-day turnaround or a long-term project, we collaborate to create a solution tailored to your needs.

In short, it’s a “good, fast, cheap” scenario—pick two. Quality is non-negotiable, so pricing reflects how quickly you need it.

For an accurate quote, use our rate request form or email Grace at grace@defactosound.com